Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, secure and personalised gaming experience. This includes data you provide directly when creating an account, making deposits or withdrawals, or contacting our support team. Typical details include your name, date of birth, email address, residential address, telephone number and payment information.

We also gather information that is automatically transmitted during your visit. This encompasses your IP address, browser type and version, device operating system, pages you view, time spent on the site and your general activity. Such technical data helps us understand how our platform is used and allows us to maintain its smooth operation.

In line with regulatory obligations, we may request additional verification documents as part of our know-your-customer procedures. These steps ensure compliance with legal requirements and help prevent fraud, money laundering and underage access to our services.

How We Use Your Information

Your personal data is used primarily to deliver the services you request. This includes account management, processing financial transactions, verifying your identity and providing customer assistance. We also analyse usage patterns to improve our platform, develop new features and maintain high standards of responsible gaming.

Where you have given clear consent, we may send you promotional communications about bonuses, new games or special offers. You can withdraw this consent at any time by adjusting your account settings or contacting support. We do not make automated decisions with legal consequences based solely on automated processing without human oversight.

Sharing and Disclosure of Data

We do not sell your personal data to third parties for marketing purposes. However, we may share information with carefully selected partners who perform services on our behalf. These include payment processors, identity verification providers, customer support platforms, analytics services and legal or regulatory authorities when required.

All third parties are contractually obliged to keep your information secure and to use it only for the purposes we specify. We may also disclose data where necessary to comply with court orders, regulatory requests, or to protect the rights, property or safety of Pandazino Casino, our players or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enable core functionality, remember your preferences, analyse site performance and deliver a more personalised experience. Essential cookies allow you to log in and place bets, while others help us understand which areas of the site are most popular.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the performance and features available to you on our platform. We regularly review the cookies we use to ensure they remain necessary and proportionate.

Data Security

We take the protection of your personal data seriously and implement appropriate technical and organisational measures to prevent unauthorised access, accidental loss or unlawful processing. These measures include encryption of sensitive information, secure servers, access controls and regular security audits.

While we strive to maintain the highest standards of security, no system can guarantee complete protection. You are also responsible for keeping your account credentials confidential and notifying us immediately if you suspect any unauthorised use of your account.

Your Rights and Choices

You have several rights concerning the personal data we hold about you. These include the ability to request access to your data, ask for corrections to inaccurate information, request deletion where appropriate, or object to certain types of processing. You may also ask us to restrict processing in specific circumstances.

To exercise any of these rights, please contact our customer support team with sufficient information to verify your identity. We will respond to your request within the timeframes required by applicable law. If you are unsatisfied with our response, you may have the right to lodge a complaint with the relevant supervisory authority.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once data is no longer required, it is securely deleted or anonymised so that you can no longer be identified from it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or operational practices. The latest version will always be available on this page, and we recommend that you review it periodically. Continued use of our platform after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal data, please contact our support team through the live chat facility or email address provided on our website. We aim to respond to all enquiries promptly and transparently.